Our dispatch dates are set to ensure your item leaves our warehouse on or before the estimated date. However, they are still estimates. Factors such as manufacturer schedules, warehouse processing, or customs can affect the final dispatch date. We confirm your actual dispatch date once your order is approved. For time-sensitive orders, please contact us before purchase so we can recommend the fastest available option.

Yes. You'll receive an email confirmation once your order is placed. When your order ships, we'll send tracking details and a final paid receipt for the items in transit. Most deliveries are handled by DHL or DPD, though some may be sent via a freight carrier.

Please provide a phone number for the delivery contact so the driver can reach you if needed.

Once an order has shipped, it cannot be cancelled, rerouted, or redirected. Please do not refuse delivery of non-damaged items, as this may result in restocking fees, loss of the product, and may void eligibility for a refund. Refused deliveries will incur roundtrip shipping costs.

Inspect all boxes and their contents immediately upon arrival to check for damage or defects.

• For freight deliveries, inspect the item on-site and note any defects on the bill of lading before signing.
• Any claims for damages must be reported within 5 business days to qualify for credits or adjustments.
• Keep all boxes and packing materials until the product is confirmed to be in good working order.

Yes. Please leave a note with your order or tell your sales manager your preferred delivery date.

• Mainland Europe:
  No customs duties as shipments pass through Smart Border. VAT is already included in the price.
• Worldwide delivery:
  Items ship Delivered-at-Place (DAP). The buyer is responsible for import customs clearance and any applicable duties. Usually, the carrier will contact you to pay any applicable tax.