How to order IDL
Send us the product links or SKUs and your delivery address, or use the Request a quote button on the product page. We prepare a quote with the delivery cost and confirm the lead time. Production starts once the order is confirmed. When the fixture is ready, we hand it to the carrier and you receive a tracking link.
IDL fixtures are made in Italy for European 220–240V mains and are CE marked. The models we offer have integrated LED, so no bulbs are needed; the light source is listed on each product page.
How much does IDL delivery cost?
Delivery is calculated individually for each order and included in your quote. It depends on the products and the delivery address. The exact amount is confirmed before you pay.
How long does it take?
The lead time is shown on each product page. For most IDL models it is currently 45 to 60 days from order confirmation. Custom configurations can take longer; we confirm the timing in the quote.
VAT and import duties
- Private buyer in the EU. The displayed price includes VAT.
- Business buyer in another EU country with a valid EU VAT number. The order is invoiced without Italian VAT under the reverse-charge rule. Send us your VAT number before you confirm the order.
- Non-EU Europe. In Switzerland, Norway, Liechtenstein, Iceland, Andorra, Vatican City, Serbia, North Macedonia, Albania, Bosnia and Herzegovina, Montenegro and Kosovo, local VAT, any import duty and the carrier's fee are paid on delivery.
Customization
Because every IDL piece is made to order, some changes are possible on request, such as drop length or a different finish. What is possible depends on the model. Send us the SKU and what you need, and we confirm what can be produced and how it affects the lead time.
What to do on delivery day
IDL fixtures combine hand-worked metal with plexiglass diffusers on some models, so check the shipment when it arrives.
- Photograph the packaging from all sides before opening.
- If the packaging shows visible damage, open it in the presence of the driver.
- Check every fixture for dents, scratches, bent metalwork or a damaged diffuser.
- If you find damage, do not sign the delivery note as accepted in good condition: sign it with a reservation and describe the problem on the note.
- Do not install the fixture until you are sure it is intact.
- Report any damage to VC Gallery with photos within 48 hours of delivery.
Why this matters. We can open a transport damage claim only when the damage is reported within 48 hours of delivery. Details are in our claims policy.
Where we deliver IDL
- Italy, the European Union and Monaco Delivery calculated in your quote.
- Non-EU Europe Switzerland, Norway, Liechtenstein, Iceland, Andorra, Vatican City, Serbia, North Macedonia, Albania, Bosnia and Herzegovina, Montenegro and Kosovo. Delivery calculated in your quote; local VAT, any import duty and the carrier's fee are paid on delivery.
- United Kingdom, United States and the rest of the world On request: see delivery to the UK, the USA and the rest of the world.
Frequently asked questions
How much does IDL delivery cost?
IDL is made to order, so delivery is calculated for your order and address and included in your quote. The exact amount is confirmed before you pay.
How long does an IDL order take?
The lead time is shown on each product page. For most IDL models it is currently 45 to 60 days from order confirmation. Custom configurations can take longer and are confirmed in the quote.
Are bulbs included with IDL fixtures?
The IDL models we offer have integrated LED, so no bulbs are needed. The light source of each fixture is listed on its product page.
Do you deliver IDL to the United Kingdom or the United States?
Yes, on request. Send us your selection and delivery address and we prepare an individual quote. Local taxes, any import duty and the carrier's fee are paid on delivery.
Contact
Any question about an IDL order or project goes to our sales team.
Email: [email protected]
WhatsApp: write to us
Milan showroom: Via Filippo Turati 3
Discover IDL. For delivery terms of other brands, see the Delivery page.